Terms & Conditions
Unless otherwise stated, all payments shall be due upon receipt of invoice. On any amounts not paid when due, customer agrees to pay interest at the rate of 1-1/2% per month (18% per year) or, if such rate is in excess of the rate allowed by law, then the highest rate allowed by law. In addition, customer agrees to pay all costs of collection, including costs of litigation and reasonable attorney's fees. Eagle Memory Products reserves the right to obtain a security interest in the products sold to customer, and in proceeds thereof, until payment is made in full by customer. Customer agrees to execute financing statements and other instruments at Eagle Memory request.
Unless otherwise stated on the face hereof, stated prices do not include any customs duties, sales, use, value added, excise, federal, state, local or other taxes. All such duties or taxes shall be paid by customer, or, in lieu thereof, customer shall provide Eagle Memory with an appropriate tax exemption certificate.
Customer must first obtain a Return Merchandise Authorization (RMA) number by calling us at 714-402-2554.
A Return Merchandise Authorization (RMA) is required for returning or exchanging. RMA numbers are valid for 7 days from date of issuance. Please ensure that the RMA number is visible on your return packing label. Any return or exchange without the RMA number will NOT be accepted . Eagle Memory reserves the right to refuse any return due to expired RMA number, no RMA number on shipping label or incomplete items including anti-static packaging.
For your protection, we recommend you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery and tracking number. Recommended carriers include UPS and Federal Express. All items must be 100% complete and in "good as new" conditions. Returned item(s) must be enclosed in anti-static packaging.
If product arrives damaged, save the product and the original packaging, notify Eagle Memory Customer Service immediately to arrange for a carrier inspection and a pick-up of damaged merchandise.
Shipping and insurance charges are not refundable. Even though we are currently running a "free shipping" promotion, items returned for a refund will have Eagle Memory original shipping cost deducted from the amount of the refund. All items are eligible for a full refund, less shipping costs, unless stated in writing at time of sale. Refunds will only be credited to the same credit card.